TERMS & Conditions
The ZONDERS SHOP is operated by
Martin Giesbrecht, Eidelstedter Weg 104a, 20255 Hamburg.
Raiffeisenbank Grossostheim-Obernburg eG
Konto: 10228 92 88
BLZ: 796 665 48
IBAN: DE 95 7966 6548 0102 2892 88
Eidelstedter Weg 104a / 20255 Hamburg
Steuernummer/ Tax No.: 204/220/70673
International: Ust.-ID: DE188 826 323
Although all contents on this website are carefully monitored, we don´t take responsibility for contents on external links. Only their operators are exclusively responsible for them.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression and arrangement of such content, contained on the site is owned, controlled or licensed by or to The Zonders, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Shipping & Delivery
Orders are processed the same or next business day (Monday through Friday 11am-7pm, not including holidays), pending credit card authorization and verification.
Packages typically arrive within 1-4 days from the date we receive the order.
Products will shipped directly from Germany by DHL. - PACKAGES MUST BE SIGNED FOR.
IMPORTANT - If a package is returned to Germany because the buyer did not claim the package, The Zonders does not send replacements.
The Zonders are not responsible for any actions taken by customs on your package during delivery.
The Zonders have no control over this. Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and The Zonders have no way of knowing what these charges may be.
Return & Exchange Policy
Returns can be made only if the product are in unworn condition. Acceptable reasons for an return: factory defects, wrong color or size was sent, or error on our part. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an return. We will email you instructions on how to return the product.
Exchanges can be made only if the product are in unworn condition. Acceptable reasons for an exchange: colors are different than pictured, do not fit, or I would rather have a different product. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an exchange. In case of an exchange we ask that you pay for the shipment to us and back to you. In case your desired product is not available anymore, you will receive a credit memo which has to be redeemed within 6 month.
Accounts, Passwords and Security
Personal information is gathered by thezonders.com/shop during the order check out process. During the check out process, your name, address, e-mail address, telephone number, fax number and credit card information are collected. Your account user name and password are collected at this time as well. Please note that your user name is your email address and you may create your own unique password.
If you forget your password you can request to have your password emailed to your email address. For security reasons, thezonders.com/shop does not store sensitive credit card information on our servers.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with discretion. SSL technology encrypts your order information to protect it from being decoded by anyone other than thezonders.com/shop.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
-The "http" in the web address will be replaced by "https".
-Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the thezonders.com/shop website. If your browser does not support SSL, please upgrade your browser.
The Zonders are always interested to offer proper and sustainable products in quality.To learn how to satisfy your needs, we are always upfront for opinions and helpful suggestions. If you want to to send us your feedback, just drop some lines by using this e-mail: firstname.lastname@example.org. Thank you very much in advance.